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Receiving Emails
Mary Kate Watkins avatar
Written by Mary Kate Watkins
Updated over a week ago

Here are the steps to take to ensure you are receiving emails:

  1. Make sure your profile settings are set to receive emails from your organization.

  2. If your organization has sent an email and you haven't received it, check your SPAM folder.

  3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.

  4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.

  5. Lastly, be sure that you have and in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

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