To issue a refund to one of your registrants, you'll navigate to the registration details page for the participant due a refund.

You can do so by navigating to the Sign Ups section of your season and choosing the details icon next to that player:

Or by searching the player's name in your Members tab and selecting "View Details" in their Registration History:

Once on this page, you'll select the back arrow on the far right of the completed payment:

This view allows you to select how much you would like to refund, up to the total paid, and include a note to track who refunded or why the refund was issued.

For more information or questions, reach out to us at help@crossbar.org!