Quick Tips:
If you Registered your player and do not see a Team for your player listed in the app or on your club's website, please reach out to your club to confirm that your player has been rostered and both the team and season dates are active.
If you did not register your player and do not see their Team information, but someone else registered the player, you likely need access to their participant profile. Click here for directions on how to get added!
Please log into your organization's website, specifically, and ensure you are not on a general Crossbar site that looks like this:
Seeing the Crossbar logo indicates you are not on the correct website to access your organization's team.
If your team is missing in the mobile app:
When you log into the mobile app, click on the menu button, and then Teams, you will be presented with a list of active teams associated with your account.
If you are missing teams from that list, it is likely because your account is not associated with the team or your player has not yet been added to the team for the season.
If you are a player or a parent:
Verify that your account is associated with the participant.
Log in to your organization's website using the same email address.
Click Account in the top navigation.
Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).
If you do not see the player, then you request access to the player from the user who registered the player. Click here for help.
If you see the player, click on the player to see their details.
Once on the player profile, scroll down to Teams.
If the team is NOT listed, then either the player has not been rostered to the team yet or the user that registered the player has added a new instance of the player to their account. Go back to step #4 above to request access to the new player who is rostered.
If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact your organization directly and ask them to verify that the end date of your team's season is configured correctly.
If you are non-parent team staff:
If you are a non-parent member of the team staff and you do not see your team listed, it's likely the email address that you are logged in with is not listed as a staff member for that team. Please reach out to your organization to get your account added to the team staff, or to confirm the season is configured correctly with the team active.
If your team is missing on the desktop:
If you are trying to find your team on a desktop and not seeing that team listed within your account, please ensure you are logged in to your organization's website, since teams are organization-specific. If you are logged in and see the Crossbar logo at the top or a page that looks like the one below, please navigate to your organization's website and log in there.
If you are logged into your organization's website and do not see your team, please try the steps above under "If you are a player or a parent:" above.
If you have tried all of the above and are still having issues connecting to your team, please feel free to send us a chat on this site or email help@crossbar.org.